Terms, Info, Shipping & Returns

Who runs the store?

You are purchasing artwork directly from Marina Esmeraldo’s studio. This is a one–woman–operation as I handle everything myself, and I am happy to help you with any question regarding your selection and purchase.

Original Pieces

All Original items are handcrafted and completely unique.

Limited Editions & Multiples

These are a series of prints or other objects (in the case of the Black Girl Magic large–scale neons) produced in the same way at the same time. Many contemporary artists produce editions (prints) or multiples (objects) in variable editions. Editions are signed, and numbered. The numbering follows established rules: The number "5/20" for example shows that the print is the seventh print of an edition of twenty. Outside the official edition there are a few so called Artist Proofs. These are called "A.P.".

Custom Pieces

Made to order items take approximately 2-3 weeks to create and ship. All concepts created are final. All purchases are final.

Certificates of Authenticity

Every purchase from this store comes signed and accompanied by a document certifying the authenticity of the artwork, also signed by me, to guarantee you are collecting an authentic work of art. The certificate includes the title and details of the piece as well as edition series information. As a collector, it will be important to hold onto your certificate as it will help with the future value of the work adding provenance and context around your acquisition of the piece.

Interested in a piece that is marked “sold out” (Limited Editions)?
In rare occasions there might be an artist proof (A.P.) in stock. Please contact us and we can inquire if we can make it available.

Colour accuracy of artworks shown online
The images you see in the store represent the original as closely as possible. Since natural pigments and paper can’t be accurately reproduced digitally, the original artwork may look slightly different from the digital preview.


Care suggestions
If your artwork comes in a tube, we strongly recommend to unpack the artwork as soon as possible or at least not storing it longer than 7 days. When unpacking, please make sure to carefully unroll the artwork and let it slowly unfold itself. We recommend that you avoid to touch the painted or printed surface to avoid damage to the artwork.

Print production & Fulfilment
All giclée prints are handled by ThePrintSpace and is 100% carbon neutral with 95% sustainable packaging. All posters are handled by Printful. This allows me to focus on making beautiful art while your prints are crafted and quickly delivered by a world class service!

Shipping & Returns Policy

    1. The buyer agrees that are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.

    2. For Giclée Prints, we offer customs-free delivery to the UK, EU and US and customs duties are prepaid for Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may have to pay a customs clearance fee as required by your port of delivery

    3. All orders are shipped using UPS, TNT, Fedex, Correos or CorreosExpress. If you live in Barcelona, local pickups can be arranged.

    4. For Giclée Prints: We provide free global shipping for all prints and framed artworks to almost every country in theworld. Should your address not be accepted at checkout, please contact us and we will try to find a solution.
      Orders are dispatched within 3-5 days and would thereafter arrive within 1-2 weeks to the UK or Europe and in 2-3 weeks to North America. Other destinations may vary (please allow up to four weeks).
      You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.

    5. For all other products, we ship worldwide and to all international destinations. International delivery times vary between 2 – 30 days depending on your location and whether customs are required.

    6. Processing time for all ready to ship orders is approximately 1-3 business days.

    7. If you would like a shipping time estimate for your purchase and you are outside of the regular destination countries, please contact us and we will give you a more precise shipping estimate and quote for your destination.

    8. Marina Esmeraldo is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control. 

    9. Tracking info and insurance will be provided with every order, though the buyer assumes all responsibility once the order has left our premises.

    10. If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with Marina Esmeraldo. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Marina Esmeraldo is not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. Marina Esmeraldo cannot be held responsible for late or missing deliveries. 

    11. In the unlikely event of receiving a damaged print, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost. In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Terms

    1. The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

    2. In these terms and conditions, the expressions “we”, “us” and “our” are a reference to ‘Marina Esmeraldo'.

    3. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

    4. We will communicate acceptance of your offer after we receive confirmation of your payment being processed. We will send you an acknowledgement e-mail confirming acceptance of your order

    5. All prices stated on the website are in Euro (EUR)

    6. Marina Esmeraldo does not accept returns. If there is a defect or problem with your order please contact us within 5 business days with photos and we will be happy to assist you.

    7. As a small business run by myself, I unfortunately do not have the bandwith for exchanges and cancellations, which are not permitted. All sales are final. Thank you for your understanding and support!

Copyright of an image
With the purchase of an art piece, you become the owner of the physical art piece. The copyright remains with Marina Esmeraldo. You may not reproduce the image without written consent of Marina Esmeraldo.

The Creative Map

For the Terms, Agreement and Code of Conduct of my online course, please click here.